Centralised National Hub For Service Delivery Protests

OCTOBER 2, 2014

Cooperative Governance and Traditional Affairs Minister Pravin Gordhan says a centralised “information hub” is to be established located at national level “in view of the escalating incidents of service delivery protests, that had often been accompanied by violence.

Replying to a written question in the National Assembly, the Minister said this initiative would complement existing systems.

“The Centre will coordinate, follow up and resolve all local government-related referrals from the Presidential and Anti-Corruption hot-lines as well as receiving service delivery grievances directly from community members.

“Notably, this early response system will allow councillors as well as MECs and Premiers to intervene either in response to protests or to prevent them from occurring.”

Gordhan said that not all municipalities had systems and structures in place to respond effectively to community grievances, adding that the department was implementing various support measures for small and poorly capacitated municipalities “to put in place appropriate systems to deal with community grievances”.

He said that these systems and structures included the establishment of petition management committees at municipal level, and “ward level databases of community concerns and remedial actions”.

Others systems and mechanisms that had already been put in place to address the situation, he added, included the Presidential and the Anti-Corruption hot-lines. -MetroMinutes

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