Eastern Cape Province launches Frontline Service Delivery (FSD) project

JANUARY 28, 2015

The Eastern Cape Provincial Commissioner, Lieutenant-General Celiwe Binta officially launched the National Police Day: 2015 - Frontline Service Delivery (FSD) in Butterworth.

Speaking at Butterworth SAPS to an audience made up of community and SAPS members, she explained, “The Frontline Service Delivery Programme seeks to establish an effective and efficient complaints and enquiries management service, provided by informed police officials at police stations or other service points and prompt feedback in complaints.”

She encouraged police officials to pay attention to detail when executing their duties. “Whether it is a statement that is to be taken or a crime prevention programme to be launched, it should be done thoroughly. Our success in this area is heavily reliant on command and control”, she emphasized.

The key objective of this year’s events is to rejuvenate the Community Service Centres in all SAPS stations, since they are a point of contact with the community and the face of our organisation.

This programme was launched nationally by our National Commissioner, General Riah Phiyega and it is then spread out to all the nine provinces. Butterworth Station has been selected for the Frontline Service Delivery (FSD) launch in our province, Eastern Cape.

Other guests and stakeholders who were in attendance at the event included the Chairperson of the Community Police Forum, Mr Ray Maqhutyana, Mayor of Mnquma, councillor Ganjana, AmaXhosa King, Mpendulo Sigcau, Advocate Ngele from IPID (Independent Police Investigating Directorate), Mr Silinga from Sassa(South African Social Service Agency), Mr Ngcobo from Department of Education and Mr Madikazi from Department of labour, Traffic services and a few retired Generals. Messages of support from Popcru and Business against crime were shared with those in attendance.

Chairperson of the Community Police Forum in the Province, Mr Ray Maqhutyana applauded Butterworth SAPS for a successful arrest and conviction of a serial killer who terrorized women in the area. He assured the police that the CPF is ready and willing to assist. He encouraged the community to assist the police in combating crime and strongly condemned anyone from the community who takes the law into their own hands instead to report any crime to the police at all times.

Major General Zamuthango Mki explained that the purpose of the FSD project is to ensure that all our services are aimed at service delivery and the promotion of human dignity.

“The primary sphere or site of this desired service delivery has always been at local government level and, this is also where our police stations are located”, he said.

General Mki elaborated further that SAPS has piloted this project in nine (9) police stations in different provinces, and have come up with several tangible recommendations to achieve this objective. Butterworth police station has been identified as one of the stations participating in the frontline service delivery project.

An evaluation of the station’s resources, including customer care has been done and will continue over the next twelve months. Several interventions have taken place and are planned to happen in the near future, added General Mki.