Korsten Licensing Centre has been 'totally overhauled'

NOVEMBER 3, 2016

After years of long queues caused by broken machines and insufficient staffing, the Nelson Mandela Bay Municipality's Korsten Licensing Centre, in Korsten, Port Elizabeth, has been totally overhauled.

"With 5 new eye-testing machines, 5 new operators and 5 new cashiers, waiting times at the Centre have been reduced by approximately 5 hours. Previously, residents would wait up to 7 hours to complete their applications; this has now been reduced to 2 hours," said Nelson Mandela Bay Executive Mayor, Athol Trollip.

"All 5 new cashiers have gone through extensive training to ensure they are well equipped in their new roles. This speaks to service delivery and job creation, both of which are promises contained in our manifesto.

"For many years, the Centre operated with only two cashiers and one eye-testing machine, which served hundreds of customers per day."

Trollip said that under the previous leadership, the licencing department was plagued by overcrowding and poor service delivery, which in turn translated to long waiting times for customers.

"This will not happen under our watch, we are re-engineering operational activities in our Metro to inculcate a culture of putting people first," he added.

Motherwell resident Xolani Lamani said there is an improved service at the licensing Centre and the waiting times have been reduced.

"Previously, the place was always busting at the seams with long queues, the result of which customers had to spent the entire day to wait their turn to be attended to," said Lamani.

Another happy customer, Liezel Van Tonder, who lives in Kabega Park, was also impressed with the new change in service provision.

"Everything has improved compared to previous years, the change is well received and highly appreciated," she said.

Trollip said that in the DA's election manifesto, they promised to create more job opportunities, improve service delivery and eradicate corruption.

"We are well on our way to seeing these promises come to fruition and to uplift metro communities through economic development."