RAF Service Delivery Programme Reaches Thousands in Bizana, Eastern Cape

OCTOBER 17, 2016

Service delivery was the order of the day, at the Bizana Community Centre in the Eastern Cape, 16 October when the Road Accident Fund (RAF) took its services directly to the people of Bizana and surrounding rural villages. Almost 1,300 people were assisted face to face by RAF personnel as part of the highly successful outreach programme, ‘RAF on the Road’.

Crash victims were assisted with claims processing, checking of status updates on their claims and for some, finalisation of their claims. Some claimants who had been denied access to their compensation by unscrupulous attorneys where given guidance on steps they could take to recoup their compensation.

Stakeholders from all spheres of government gathered at a briefing session to reaffirm their support towards the RAF and remind people that road safety is a number one priority.

“We need motorists to change their behaviour on the roads, they must be considerate to each other and wear safety belts at all times,” said Cllr Sello, Deputy Mayor for the Alfred Nzo Municipality.

The RAF’s Chief Information Officer, Vuyokazi Menye explained the RAF’s mandate, which is to cover, compensate and rehabilitate car crash victims and she also encouraged people to claim directly with the Fund. Meanwhile, the CEO of St Patrick Hospital, Nombuyiselo Mngweba, thanked the RAF for its continued support to raise road safety awareness through the provision of child restraint seats to new mothers. She also pledged her support to assist the RAF against the theft of medical files at public hospitals.

“This is a big problem, some people want to abuse the system and we have to make sure that the filing process is meticulous in order to eliminate any form of fraud,” said Mngweba.

The Fund’s Corporate Social Responsibility unit, in partnership with the Masakhane project for people with disabilities, gave back to the community of Bizana, by funding the refurbishment of the community hall were ‘RAF on the Road’ was held. The community centre, was repainted; all broken windows, toilets and doors where replaced and the centre’s wooden ceiling was rebuilt.

Anyone who was unable to attend Saturday’s event may still interact with the RAF at it’s over 100 Hospital Service Centres, five Customer Service Centres (Bloemfontein, Mahikeng, Polokwane, Kimberly and Nelspruit), and five regional offices (Johannesburg, Menlyn-Pretoria, Durban, East London and Cape Town). Contact details are available on the official website, www.raf.co.za.

Alternatively, RAF’s Call Centre agents are on hand from Monday to Friday, 07h45 to 16h00, to provide information and address any enquiries. Calls made over weekends or on holidays will be returned on the first working day of the week.

To keep updated about the RAF’s services, campaigns or events, follow us on social media: Twitter: @RAF_SA; Facebook: Road Accident Fund; and Instagram: RAF_ROAD.