The Boardwalk Hotel maintains its Five-Star grading

FEBRUARY 23, 2016

The beautiful Boardwalk Hotel, which achieved five-star grading from the Tourism Grading Council of South Africa (TGCSA) for the first time in 2014, has maintained its five-star grading following a rigorous grading process in December 2015, and continues to set its own standards in service and facilities.

Enjoying high occupancies throughout the year, The Boardwalk Hotel, is a preferred destination for business travelers to Port Elizabeth while also attracting holidaying tourists from across South Africa and internationally. 31 Percent of the hotel’s guests are there on business while a growing number of guests (45 percent) are there for leisure purposes, with the Easter and December school holidays being the hotel’s bumper periods.

While its central location, premium accommodation, superior guest amenities and a full-service business centre tick all the boxes for guests, it is the warm hospitality and outstanding customer service that truly differentiates The Boardwalk Hotel. People are at the core of delivering the world class, memorable experiences for which The Boardwalk Hotel has become renowned.

“There are many beautiful hotels Port Elizabeth and I believe that our people are why so many guests choose The Boardwalk Hotel. Their commitment to service excellence, quality and professionalism is demonstrated by our employees in all their interactions with our guests.

“We also encourage and appreciate all the feedback that we receive from our guests as this affords us an opportunity to evaluate our performance objectively and address shortcomings in systems, procedures and people to improve our service standards. Our emphasis is on continual improvement to deliver on our promise of ‘A Lifetime of Memories’,” says Ayanda Kgwathe, the General Manager at The Boardwalk Hotel.

The emphasis on quality facilities and world class service in 2015 saw the hotel scoop the prestigious Lilizela Tourism Award for excellence in the five-star accommodation category for the Eastern Cape.

For business visitors, the hotel boasts a business centre, high speed internet, gymnasium, a cigar lounge, concierge desk manned by extremely knowledgeable staff, efficient laundry service and newspapers to keep them up to date with current affairs.  

From a leisure perspective, staying at The Boardwalk Hotel opens up a world of opportunities. Linked with The Boardwalk complex and within easy walking distance of the Blue Flag-awarded Hobie Beach, the hotel offers guests an encompassing leisure and entertainment experience.

Boasting a state-of-the-art casino, the ample Boardwalk Amphitheatre, a variety of restaurants and retail outlets, a world-class Africology Spa, the Boardwalk International Convention Centre, and superior conferencing facilities, The Boardwalk provides the best of all worlds, from a relaxing retreat to a launch pad for adventures and business ventures in the region.

A one-stop entertainment destination overlooking the best beaches in Port Elizabeth, The Boardwalk is fun for the whole family. Activities for children include a supervised crèche; a range of arcade games at the Magic Company; ten pin bowling at Lighthouses; go-karting; adventure golf and the latest movies at Nu Metro cinema.

Family-style restaurants and cafes include Spur, Cereal Café, the Ola ice cream store, The Wimpy and more. A myriad of shows and events are staged at the Amphitheatre and International Convention Centre throughout the year. The Boardwalk’s exceptional conferencing facilities and holistic service has also seen the hotel play host to high profile conventions and conferences. It is all of these things that make The Boardwalk Hotel one of choice.

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