Ricochet News

Interview with new Radisson Blu Hotel General Manager: Yashvir Jithoo

By Jesica Slabbert - Feb 8, 2017
Interview with new Radisson Blu Hotel General Manager: Yashvir Jithoo

Business Link magazine recently had an opportunity to chat to the newly appointed General Manager of the Radisson Blu Hotel in Summerstrand, Port Elizabeth, Yashvir Jithoo.

The Radisson Blu is one of the top hotels in Port Elizabeth and is part of the Carlson Rezidor Hotel Group, which currently operates more than 260 hotels worldwide. The hotel itself has become a landmark on the Summerstrand beachfront. 

Jithoo, who hails from Durban, was appointed the hotel's new Manager at the start of December 2016.

He is a former student of the University of Durban Westville and has worked in the hospitality industry for nearly 20 years now.

During those years, Jithoo worked in Zambia, and then locally in Knysna, Cape Town, Johannesburg, and now to the ‘friendly city’ of Port Elizabeth.

BL: As the new GM what are some of your immediate goals that you would like to achieve?

YJ: Firstly, I am very honoured to be chosen to run the Radisson Blu Hotel, there is a fantastic team working here that has done great work over the last couple of years, such as keeping this hotel as one the top hotels of choice in Port Elizabeth.

I am fortunate that I walked into a hotel that has been properly set up and the ground work already covered. It really is a remarkable set-up, so all I would really like to do is fine-tune a few things and to carry on with the hard and the good work that the team has done.

BL: How would you describe your leadership style?

YJ: Well I was fortunate to walk into a hotel where there are absolutely incredible staff. They are wonderful, warm, and they really want to serve the guests and keep them happy. The Radisson Blu itself is part of the Carlson Rezidor Group, we have just launched a new service philosophy called ‘every moment matters’, that we are busy rolling out at the hotel. I think I’m blessed to have the quality and calibre of the staff I have at the moment.

As for my management style, I have had a lot of mentors in my life, I have a very consultative approach. I am very consistent in my decision-making and have a very ‘open door’ policy with my team; I like hearing their ideas and suggestions, because ultimately the staff are the ones that are physically working with products and guests and sometimes they know more than I do.  

For more on what he had to say, watch the video below: