Ricochet News

Marval Africa announces MSM achieves ITIL PinkVERIFY re-certification

By Supplied - Sep 11, 2014
Marval Africa announces MSM achieves ITIL PinkVERIFY re-certification

Marval is pleased to announce that its integrated IT Service Management (ITSM) software solution, MSM Expert, has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for all 15 Pink defined ITIL processes.

These ITIL process include: Availability Management, Capacity Management, Change Management, Event Management, Financial Management, Incident Management, IT Service Continuity Management, Knowledge Management, Problem Management, Release and Deployment Management, Request Fulfilment, Service Asset and Configuration Management, Service Catalogue Management, Service Level Management and Service Portfolio Management.

"It's just great to see that after so many years as one of the pioneers of software development according to ITSM best practices, Marval has once again demonstrated continuing support and commitment to ITIL,” says David Ratcliffe, President of Pink Elephant. "We congratulate Marval on achieving another important milestone. The PinkVERIFY stamp of approval shows the industry at large that Marval continues to demonstrate a strong commitment to supporting the latest ITSM practices with their technologies."

MSM, Marval's innovative, web-based, on-premise or cloud based ITSM software, was designed and built from the ground up to be fully compatible and aligned with the ITIL best practice framework to support an organisation's service management approach. Support for all processes is included in the product as standard - ready to be implemented when an organisation is ready to adopt them.

“With this certification, our customers can now be assured that our software continues to fully support the processes, procedures and tasks required by their ITIL initiatives for continual service improvement. In addition to its full support of ITIL, MSM software also assists organisations with attaining ISO/IEC 20000 certification, the international standard for ITSM, by providing the evidence required for ISO 20000 audits, among other features. Marval is committed to being at the forefront of ITSM practices and standards, evidenced not only by our product’s renewed PinkVERIFY certification, but also by Marval’s ninth consecutive recertification to ISO 20000,” says Edward Carbutt, Executive Director of Marval Africa.

MSM is relied on by organisations worldwide for improving their support services whilst reducing costs, increasing productivity and efficiency and ensuring organisational and customer confidence is maintained. MSM has been implemented across diverse sectors including ICT, local and central government, finance, construction and engineering, education, emergency services, healthcare, publishing, telecommunications, automotive and utilities.

Marval has been providing service management software solutions, consultancy and education since 1989.  It is acknowledged as both a thought leader and innovator, combining the very latest in technical innovation with industry best practices and standards. It pioneered the concept of an integrated ITSM tool, making it part of an all-encompassing approach to the management of an organisations' IT estate.


Photo courtesy of www.skillsportal.co.za