Public can now evaluate police for service delivery


On Friday, the police launched an online platform on which members of the public can evaluate the police’s service. It forms part of the police’s national campaign for a safer festive season.

The Rate My Service platform will give everyone in South Africa the opportunity to rate any service they receive at police stations across the country.

“We encourage all people to evaluate every service they receive from us so that we have a clear picture of how we are doing and can improve our service delivery,” said the police commissioner, Gen. Fannie Masemola, said. “We would like to win back the public’s trust and we can only do this by providing a proper service and improving where there are weaknesses.”

The platform will give members of the public the opportunity to complete a questionnaire. This can be completed during their interaction with the police or later. “The police management also encourages all members to make an effort to provide a more professional, effective and efficient service, which the public deserves from our organization at all times.”

As part of the campaign for a safer festive season, regular roadblocks will be held and wanted criminals will be tracked down more intensively. The police also want to improve their visibility in general. A total of 36 police vehicles were also provided to the Western Cape to help police fight crime in gang areas, where murders are frequently committed.

The police also want to focus on gender-based violence, border security, road safety, illegal mining activities and violent crimes such as robberies.

“We are not going to rule with criminals. Our priority is the safety and security of all residents of this country and their property,” Police Minister Bheki Cele said on Friday.

“Police officers are also instructed to look after the most vulnerable members of society in particular, during this festive season and beyond.”

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