The National Consumer Commission (NCC) has appealed to consumers who have purchased a Mainstay or Terra Firma multi-hinged aluminum ladder (Model JC 403, 150 kg) to stop using it immediately and return the ladder to the retailer for a refund. take.
Massmart informed the commission that he had a comprehensive series of tests done at the South African Bureau of Standards (SABS), where it was found that the ladders did not meet minimum safety standards.
“Failure to comply with these requirements makes the ladders unsafe and can lead to injuries or deaths,” says a statement from the commission.
The retailer Game sold the Mainstay ladders, while Makro distributed the Terra Firma ladders.
“So far 57 000 units have been sold in South Africa. Mainstay ladders have also been exported to Kenya, Mozambique, Zambia, Ghana, Nigeria, Uganda, Botswana, Lesotho, Namibia, Malawi and Tanzania.”
Acting Commissioner Thezi Mabuza says it is the responsibility of importers and retailers to ensure that all items comply with all applicable legislation and standards.
“The Consumer Protection Act requires the recall of goods that pose any risk of harm to consumers. We appeal to consumers who bought the ladders from Makro or Game to stop using them immediately and take them back for a refund.”
The commission also monitors the recall of the product in terms of specific guidelines, adds Mabuza.