Ticketmaster confirms cyber attack


American concert booking giant Ticketmaster has confirmed it is investigating a data breach after ShinyHunters, a well-known group of hackers, claimed it gained access to 560 million customers’ information.

On Monday, the hackers posted evidence of the cyberattack on the dark web, with a screenshot as proof of this that was widely shared on social media.

The group demanded a ransom of $500 000 (about R9.4 million) and described it as a one-time offer.

California-based Ticketmaster operates one of the largest online ticketing platforms in the world.

Ticketmaster’s parent company, Live Nation Entertainment, told US authorities it had identified “improper activity on a third-party cloud database”.

According to Ticketmaster, the company first became aware of the cyber attack on May 20, a week before ShinyHunters’ post appeared on social media.

“We are working to reduce the risk to our users and the company. We have informed the authorities and are cooperating with law enforcement,” said a statement.

Ticketmaster also says he does not believe the incident will have a material effect on his business operations.

The Australian government is also investigating the allegations of a cyber attack, with the help of the American FBI.

ShinyHunters gained notoriety in 2020 after exposing large amounts of data from over 60 companies.

Last week, the US Department of Justice launched a major court case to break Live Nation Entertainment and its Ticketmaster subsidiary’s alleged monopoly in the music industry.

Ticketmaster’s pricing, with high fees and a lack of competition, has long been a stumbling block in the US, with little done so far to loosen their stranglehold on the market.